Refund policy

Returns: We accept return requests for eligible items within 7 days of delivery. Items must be unused and in their original packaging. Please contact us within that 7-day window to request a return. Artwork is final sale and cannot be returned.

All Sales Are Final on Custom-Printed Artwork

Custom-printed artwork is made to order and cannot be returned or exchanged for change of mind, selection of an incorrect size, color preference, or buyer’s remorse. This final-sale policy applies only to custom-printed artwork and does not affect returns for other eligible items under our 7-day return policy.

If your artwork arrives damaged, defective, or incorrect, please contact us so we can arrange a replacement at no charge, in accordance with the reporting requirements below.

Exceptions for Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your item arrives damaged, significantly different from product photos, or has print quality issues, is defective, or is the wrong item, we will gladly replace it (at our discretion) when the item is in stock, or refund otherwise.

  • You must notify us within 3 days of receiving your order (from the delivery date shown on your tracking information).
  • Submit clear photos and/or preferably video showing the damage, defect, poor condition, or incorrect item immediately upon opening the package. We strongly recommend documenting (photographing or videoing) the unopened package and the product as you open it to support your claim.
  • Do not dispose of the original packaging or the item until we resolve the issue.

To submit a claim:

  1. Contact us via email at info@charleyharperofficial.com with your order number, photos/videos, and a brief description of the issue.
  2. We will review your submission and respond promptly (typically within 1-2 business days).
  3. If approved, we will provide instructions for next steps (e.g., replacement shipping or refund processing).

Refunds will be issued to the original payment method. Replacements will be sent at no additional cost to you.

Important Notes

  • We cannot process claims submitted after the 3-day window or without sufficient proof (photos/videos).
  • This policy does not affect your statutory rights for defective or damaged goods under applicable US consumer protection laws.
  • We reserve the right to refuse any claim if the issue appears to result from misuse, improper handling after delivery, or failure to follow care instructions.

If you have any questions about this policy before placing an order, please contact us—we're happy to help!

Thank you for shopping with Charley Harper and Edie Harper!